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Support for Operations

Covering fleet management, high-precision machine guidance, positioning and communications, health and maintenance, and safety

Operations

Our operations support team is a true industry partner throughout the entire lifecycle of your mine: a partner you can rely on, anytime, anywhere around the globe.

Every mine site is different, with varying needs and operational functionality. We understand that all of our clients have one goal in common – to reduce downtime while safely maintaining operations at peak productivity. Your goals are our goals. We are committed to your success, and provide a mature, proven support system via the Active Customer Care (ACC) program. The ACC is specifically designed to cater to the differing needs of customers around the world.

We are committed to providing you with the best post-sales service. The benefits of ACC include the following:

  • A dedicated support team
  • Minimal downtime
  • Issues resolved and incidents proactively prevented
  • Support incidents logged and tracked in real time
  • Hardware support
  • Software support
  • Direct contact and communication between site personnel and operations and safety experts
  • Multiple options for engagement, including a web-based customer care portal, email, and phone

At the heart of ACC is our dedicated team of technical support staff. Chosen for their expertise, team members are committed to resolving site issues as quickly as possible. With support bases strategically located in and around mining areas, the team can be relied upon to deliver first-rate support expediently, ensuring less downtime and peak productivity at your site.

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To login to the customer support portal for Operations or Safety products, click here.

Download customer portal manual.