Hexagon’s integrated mining technology means companies no longer need to pursue one solution for mine planning, another for fleet management, and another for safety. It means adopting a digital strategy based on integrated solutions from one technology company, committed to connecting all parts of a mine in near- or real-time.
Inseparable from the solutions used to drive this strategy are Hexagon Mining Service and Support, which ensure a customer’s technology investment is rewarded with greater efficiency, increased capacity, and a richer user experience.
The following videos explain how our pillars of service connect people and processes by adhering to the 3 Es – Examine l Empower l Exceed
- Examine: Technology deployed efficiently to ensure return on investment. Whether it’s hardware installation or software commissioning, successful technology deployments depend on harmonized dependencies, balanced priorities, and minimized risk.
- Empower: Accredited training to empower personnel. Education and mentoring can help customers realize the potential of their technology and ensure better decision making and improved performance.
- Exceed: Invaluable insight from consulting professionals. Optimization services help mines to exceed existing operational metrics. Experienced staff work with customers and their teams to upgrade and configure their technology to increase efficiency and add capacity at the mine site.
Hexagon Mining Support is the backbone of our software development and embodies our partnership with customers. It’s the most effective way to protect any investment in our technology. Better yet, it offers the peace of mind of knowing that help will be there when customers need it; help from support and development staff who know mining and ensure questions are resolved quickly and downtime is reduced.
Beyond support, the CCA ensures that customers never miss product upgrades, new functionality, and HxGN LOCAL Mining, our free technology seminar series. Broadening mines and minds, Hexagon Mining Service and Support embody continuous learning and continuous improvement; the proven route to harnessing the power of one.