Support and Services

A worldwide network of highly qualified support and geotechnical engineers are available to provide around-the-clock and on-site support even in remote areas

Be focused, we do the rest

Slope stability monitoring requires focus, peace of mind and a hassle-free management, without concern for instrument reliability or lack of confidence on the collected data.

Hexagon’s integrated approach to monitoring allows our customers to manage their sensors and instruments through a single provider and to rely on our 24/7 network of certified Technical Support Partners in 15 regions worldwide.

The HxGN MineMonitoring Support team are highly qualified mining professionals, geotechnicians and geotechnical engineers, born and raised in mining, exclusively dedicated to supporting our mining customers in all types of requests, from repairs and warranty replacements, to data validation and more.

The technical team provides a range of training for all levels, from on site technicians and surveyors to geotechnicians and geotechnical engineers.

Our customers are also invited to join our workshops, user groups and surveys in order to keep up with newest technology releases and provide feedback to our R&D team.

Technical Support

After sale support includes support plans, 24/7 helpdesk and access to myWorld customer portal

Advanced Services

Advanced data interpretation courses and reports in support of geotechnical analysis