Support and Services

A worldwide network of highly qualified support and geotechnical engineers are available to provide around-the-clock and on-site support even in remote areas

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Be focused, we do the rest

Critical monitoring requires peace of mind on instrument reliability and data confidence. A worldwide network of highly qualified support and geotechnical engineers is available for our customers to provide around-the-clock and on-site support even in remote areas and the team in our Italian headquarters is always there for 2nd level support. Our staff is “born and raised in mining” and is exclusively dedicated to our mining customers.

Support package

When choosing HxGnMineMonitoring as your partner you can also rely on a Support plan package that includes 24/7 Support with ticket tracking, an extension on warranty, on-site maintenance visits and software and upgrades. All our users are trained and certified in order to be confident on data interpretation and use of the monitoring systems.

And much more...

Users have access to a variety of advanced services like periodical reports, audit on data quality or slow movement analysis and training both on premise and online.

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COVID-19 Support & Response

We’ve compiled a library of educational resources, inspirational stories and support services in response to the global COVID-19 crisis.