Support and Services

A worldwide network of highly qualified support and geotechnical engineers are available to provide around-the-clock and on-site support even in remote areas

Support and Service_800x428

Be focused, we do the rest

Critical monitoring requires peace of mind and focus, without concern for instrument reliability or lack of confidence on the collected data. Our customers rely on our 24/7 network of certified Technical Support Partners in 15 regions worldwide.

The HxGN MineMonitoring Support team includes highly qualified mining professionals, geotechnicians and geotechnical engineers, born and raised in mining, exclusively dedicated to supporting our mining customers.

The support team is available around-the-clock and for on-site support of our customers even in remote areas.

Maximize your investment with a Support plan package

When choosing HxGN MineMonitoring as your partner you can access a Support plan package that includes 24/7 Support with ticket tracking, an an extension on warranty, on-site maintenance visits and software and upgrades. By subscribing the Support plan package you ensure your monitoring instruments stay in top shape and are provide maximum availability.

For more information on our Support packages contact your local sales office.

And much more...

HxGN MineMonitoring customers have access to a variety of advanced services such as periodical reports (daily, weekly or monthly) tailored to the client’s needs, audits on data quality or slow movement analysis.
Training for basic and advanced users are available both on site and online, as well as advanced training for geotechnical engineers.
For the purpose of training, and much more, our users have exclusive access to the myWorld customer portal, where they can find a series of tools such as: 

• Telephone hotlines
• Web-based support
• Video tutorials
• Customized training courses
• Consulting services

If you haven’t done so already, register in myWorld Customer Portal.

Product Inquiry

COVID-19 Support & Response

We’ve compiled a library of educational resources, inspirational stories and support services in response to the global COVID-19 crisis.