Technical Support

After Sale Support includes Support Plans, 24/7 Helpdesk and Access to myWorld Customer Portal

Maximize your investment with a Support plan package

When choosing HxGN MineMonitoring as your partner you can access a Support plan package that includes 24/7 Support with ticket tracking, an an extension on warranty, on-site maintenance visits and software and upgrades. By subscribing the Support Plan package you ensure your monitoring instruments stay in top shape and are provide maximum availability.

Warranty    Warranty Extension

24x7 IDS 24x7 help desk for technical assistance and support in data interpretation from our global team

Site Visit Site visit for system servicing, periodical preventive maintenance checks and repairs

Software Package UpgradesSoftware package upgrades for your permanent owned licenses

Remote checks Remote checks on system status and data quality

Hardware Maintenance Hardware maintenance of IDS manufactured equipment as applicable during the support period

Data Validation Data validation by qualified geotechnical professionals

Refresh Training  Refresh training for IBIS User Certification and access to advanced training and all product downloads

 

Since all products are developed internally a fast interface with R&D team is possible based on various level of expertise:

 

24/7 Helpdesk

Take advantage of Certified Technical Support Partners in 15 regions worldwide. With IDS GeoRadar you can count on 60+ high qualified technical Support Specialists  (including Geologists and Engineers) and a 2nd level Support Team in IDS GeoRadar Italy HQ!


myWorld Customer Portal

For the purpose of training, and much more, our users have exclusive access to the myWorld customer portal, where they can find a series of tools such as: 

- Web-based support
- Video tutorials
- Training courses
- Product downloads


Product Inquiry

COVID-19 Support & Response

We’ve compiled a library of educational resources, inspirational stories and support services in response to the global COVID-19 crisis.