Operations Support


We continue to integrate our products and add new features. New releases are aimed at improving your processes and increasing the speed of reporting to help you and your team be more productive.

This is an excellent opportunity to work with our services team to enhance your technology and processes. Our support team will work with you to select the best option to maximize available upgrades and enhancements.

Take advantage of Hexagon's seminars, globally at HxGN LIVE and regionally at HxGN LIVE Mining. Register at a discounted rate for HxGN LIVE, Hexagon's annual international conference in Las Vegas, NV, attracting Hexagon's businesses, customers, and partners to exchange ideas, get inspired, and explore solutions that are shaping the way we work and live. Embodying the same spirit of partnership, HxGN LIVE Mining Series events are smaller, regional events that are free to attend. Hear about our new
solutions, respond with your needs and network with your peers.



Our support staff are here when you need them the most. we are a phone call away and work together with you to resolve the issues. Multiple layers of support are available for your needs, including by phone, email, and real-time access to your computer.

Pricing Benefits

  • Multi-year contracts available to secure all available benefits
  • Standard pricing model means consistent support experience and standard SLAs to resolve issues


Additional  Benefits

  • HxGN LIVE and HxGN LIVE Mining Series
  • Self-help Knowledge Base where you can obtain documents, solutions and answers to your questions


Optimize Operations

Hot fixes, security updates, and enhancements will ensure your mine is empowered with the latest software and firmware to keep operations running smoothly.

What is included?

Maintenance provides software support to help your mine succeed. Below are the key elements included in the support offering: