ENHANCEMENTS | INCREASE PRODUCTIVITY
We continue to integrate our products and add new features. New releases are aimed at improving your processes and increasing the speed of reporting to help you and your team be more productive.
This is an excellent opportunity to work with our services team to enhance your technology and processes. Our support team will work with you to select the best option to maximize available upgrades and enhancements.
SUPPORT | WORKING TOGETHER
Our support staff are here when you need them the most. we are a phone call away and work together with you to resolve the issues. Multiple layers of support are available for your needs, including by phone, email, and real-time access to your computer.
- Multi-year contracts available to secure all available benefits
- Standard pricing model means consistent support experience and standard SLAs to resolve issues
- HxGN LIVE and HxGN LIVE Mining Series
- Available in 2018: Self-help Knowledge Base where you can obtain documents, solutions and answers to your questions
OPS | OPTIMIZE YOUR MINE
Hot fixes, security updates, and enhancements will ensure your mine is empowered with the latest software and firmware to keep operations running smoothly.
Maintenance provides software support to help your mine succeed. Below are the key elements included in the support offering: