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Operations Support

ENHANCEMENTS | INCREASE PRODUCTIVITY

We continue to integrate our products and add new features. New releases are aimed at improving your processes and increasing the speed of reporting to help you and your team be more productive.

This is an excellent opportunity to work with our services team to enhance your technology and processes. Our support team will work with you to select the best option to maximize available upgrades and enhancements.

Take advantage of Hexagon's seminars, globally at HxGN LIVE and regionally at HxGN LOCAL. Register at a discounted rate for HxGN LIVE, Hexagon's annual international conference in Las Vegas, NV, attracting Hexagon's businesses, customers, and partners to exchange ideas, get inspired, and explore solutions that are shaping the way we work and live. Embodying the same spirit of partnership, HxGN LOCALs are smaller, regional events that are free to attend. Hear about our new solutions, respond with your needs and network with your peers.

SUPPORT | WORKING TOGETHER

Our support staff are here when you need them the most. we are a phone call away and work together with you to resolve the issues. Multiple layers of support are available for your needs, including by phone, email, and real-time access to your computer.

PRICING BENEFITS

  • Multi-year contracts available to secure all available benefits
  • Standard pricing model means consistent support experience and standard SLAs to resolve issues

ADDITIONAL BENEFITS

  • HxGN LIVE and HxGN LOCAL attendance
  • Available in 2018: Self-help Knowledge Base where you can obtain documents, solutions and answers to your questions

OPS | OPTIMIZE YOUR MINE

Hot fixes, security updates, and enhancements will ensure your mine is empowered with the latest software and firmware to keep operations running smoothly.

WHAT'S INCLUDED?

Maintenance provides software support to help your mine succeed. Below are the key elements included in the support offering:

Operational Support

For support of the HxGN MineOperate Portfolio in North America, please click here.

Operational Support

For customers in S. America, Europe, Mid. East, Africa, & the Asia Pacific, use this link.

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To login to the customer support portal for Operations or Safety products, click here.

Download customer portal manual.

Start Planning Now for HxGN LIVE 2019

HxGN LIVE gets more exciting every year! See what we have in store for 2019, and start making your plans today.